Terms & Conditions

General Terms and Conditions for Customers 

The present ‘General Terms and Conditions for Customers’ are applicable to the relations between Mi Thyme and the Customers. 

1. Definitions:

Offer: the range of products and services offered by Mi Thyme that can be ordered by the customer through the Platform.

Order: an order placed by the Customer with Mi Thyme through the platform as regards to the Offer             selected by the Customer.

Customer: a natural person or legal entity placing an Order through the Platform.

Agreement: an agreement between the Customer and MiThyme regarding an Order and the delivery or collection of the Order.

Mi Thyme: a company that prepares and sells meals, beverages and related articles and uses the Platform for the establishment and payment of the Agreements.

Platform: the website(s), apps, tools and other equipment of Mi Thyme and business partners on which the Service is made available.

Mi Thyme information: the information about Mi Thyme with regard to, among other things, company and contact information, general information, product range (meals, side dishes, options and beverages), prices for each individual product (including VAT), company logo, graphics, delivery area (including postal codes) and delivery costs.

• Service: the commercial services and/or activities that are offered to the Customer by Mi Thyme, including publication of the Offer, facilitation of the conclusion of Agreements and transmission of Orders.

2. Applicability 

1. The present General Terms and Conditions for Customers are only applicable to the Service. 

2. By placing an Order the Customer directly concludes an Agreement with Mi Thyme for delivery of the Offer selected by the Customer. The Customer is bound by the Order and will not be entitled to a refund except in the case of cancellation allowed by Mi Thyme pursuant to article 6 below.

3. The Offer

1. Mi Thyme may use ingredients and additives of meals and drinks that could cause allergies and intolerances. If a Customer is allergic to any foodstuffs, we advise the customer to contact Mi Thyme by telephone or in person for current allergen information before placing an Order.

2. Mi Thyme presents all information in such a way that it is clear to the Customer what his rights and obligations are after having accepted the Offer.

4. The Agreement

1. The Agreement is effective as from the moment the Customer finalizes the Order by clicking the ‘Buy now’ button during the process of placing an Order through the Platform.

2. After receipt of the Order, Mi Thyme will electronically confirm the Order to the Customer.

3. The Agreement can only be executed by Mi Thyme  if the Customer provides correct and complete contact and personal details when placing the Order. The Customer is obliged to immediately report any inaccuracies in the payment data supplied or mentioned to Mi Thyme.

4. With respect to information on the status of the Order, after having placed the Order the Customer is required to be available by telephone or email (as indicated when placing the Order)

5. If the Customer decides to have the Order delivered, the Customer must be present at the delivery address indicated by the Customer in order to receive the Order items.

6. If a customer places an Order. A receipt for these delivery costs can be requested with Mi Thyme.

7. If the Customer decides to collect the Order, he should be present at the selected time at the collection location of Mi Thyme, as indicated in the confirmation email, text message or on the Mi Thyme Web Application.

8. Upon delivery of the Order, Mi Thyme could ask for identification. If the Customer cannot identify himself adequately, Mi Thyme may decline to deliver the relevant products to the Customer. In this case, cancellation costs may be charged

9. Mi Thyme does not accept any liability relating to the execution of the Agreement.

5. Dissolution of the Agreement and cancellation of the Order

1. Considering the perishable nature of the Offer, the Customer shall not be entitled to dissolve the Agreement. Orders cannot be cancelled by the Customer with Mi Thyme. Cancellation of the Order with Mi Thyme is only possible by the Customer if Mi Thyme explicitly indicates that Cancellation of the Order by the Customer is possible.

2. Mi Thyme is entitled to cancel the Order, e.g., if the Offer is no longer available, if the Customer has provided an incorrect or inoperative telephone number or other contact information, or in case of force majeure.

3. If the Customer places a false Order (for example by providing incorrect contact information, by not paying or by not being present on the delivery or collection location in order to receive the Order) or otherwise fails to comply with his obligations pursuant to the Agreement, Mi Thyme shall be entitled to refuse any future Orders from such Customer.

4. Mi Thyme is entitled to refuse Orders and cancel Agreements, if there is reasonable doubt about the correctness or authenticity of the Order or contact information. If the Customer places Orders that appear as false or fraudulent, Mi Thyme may report this to the relevant authorities.

6. Payment

1. At the moment the Agreement is concluded in accordance with the provisions of article 5.1 of these General Terms and Conditions for Customers, the Customer is obliged to pay Mi Thyme for the Order. The Customer must fulfill this payment obligation by using the online payment method on the Platform.

2. Subject to the provisions of article 5 of these General Terms and Conditions for Customers, the (partial) reimbursement of an online payment shall only be possible if the Order cannot be fulfilled (entirely). The reimbursement shall always be made into the same account as the one from which the payment has been made. Depending on the payment method used by the Customer, the processing of the reimbursement will take a maximum of 48 hours.

7. Complaints settlement

1. Complaints from the Customer about the Offer, the Order or the performance of the Agreement, are to be filed with the receipt to Mi Thyme. The sole responsibility for the Offer of Mi Thyme and the performance of the Agreement lies with Mi Thyme. 

2. If the Customer has a complaint as regards the Service, the complaint is to be communicated by email or ordinary mail to the Mi Thyme management team, at the contact address as indicated in article 1 of the present General Terms and Conditions for Customers.

3. Once the complaint has been received by Mi Thyme, the latter shall react as soon as possible, but not later than 48 hours, with a confirmation of receipt. Mi Thyme aims to handle the complaint as soon as possible, but not later than one week from confirmed receipt of the complaint.

4. Complaints as described in sections 1 and 2 of this article must be filed promptly within due time after the Customer has detected the shortcomings, be fully and clearly described and filed with Mi Thyme (section 2).

8. Health and Safety

1. Mi Thyme will at all times ensure that basic hygiene protocols are adhered to (Clean hands, nails and hair)(Protective clothing, head cover, mask and/or face shield)(work areas including floors, tables, equipment, crockery and cutlery are always kept clean).
2. Mi Thyme is committed to comply with covid rules and regulations and adhere to the necessary protocols.
3. All service providers will be evaluated to ensure that produce purchased is safe for consumption.
4. All procured foods will be kept safe using the guidelines of the producer.